Call us now ! Send us an email http://maps.google.com/maps?q=3294 CANIFF CT Columbus United States

Back to Top

"A Clean Home Lifts the Spirit"
614-261-0290
"A Clean Home Lifts the Spirit"
614-261-0290

FAQ

Check out our responses to questions you have asked us:
Yes! And we do complete background checks on our staff, which includes the entire U.S. Most other companies only do state and city checks, but we know that in our mobile society, it's necessary to do nationwide checks.
Also, we do not have "revolving-door" people. We choose our people carefully and we treat our housekeepers with respect, value them and pay them well, so they tend to stay with us, unlike many larger companies who have a high turnover. This means that you will have the same housekeeper each time.
Our practice is to send just one person, and the same one, each time. It's been our experience over the years that it is most efficient if one person is responsible for everything, and it's nice for you if you know exactly who will be in your home each time. We have found that when there are teams of two or more, the chance of there being different people each time is greater, which can be unnerving for you. Also, almost always when there are teams, one person will clean better than another and it doesn't take long for the other members of the team to start to rely on the one who works harder and the quality becomes uneven.
 
Occasionally, we will be asked to clean an exceptionally large home, or do a move-in or move-out clean that requires more than one person, In this case, we will send a team, usually two people whose work is equal.
Yes, we will schedule you according to your preferences. You may choose weekly, bi-weekly, monthly or one-time services. Obviously, things come up once in awhile and we may have to change your time or day, but this is rare. This works in your favor as well, as you have the option of rescheduling if something unforeseen comes up with you.
Absolutely! We guarantee the quality of our service. We can do that because we know our people so well and are confident about their work. However, realistically, no one is perfect, so if there is a problem, all we ask is that you contact us immediately. A representative of our company will discuss the problem with you and, if necessary, will personally come to your home, check out the issue and resolve it.
WE TRULY CARE!
We are well aware that there is a lot of competition, and that you have many companies from which to choose. Therefore our goal is to provide excellent, personal service so that you will be happy, call us back, and provide positive feedback about us to others. Much of our business is from word-of-mouth referrals. 
Absolutely not. We give you this option because many people prefer it. It’s up to you.
The ones on the market now are very good and, for the most part, do just as good a job. We like Method, Seventh Generation, Green Works, Simple Green and other non-toxic, natural products and methods. We do, however, use Clorox Clean-up for disinfecting and sanitizing the toilets, for your protection, and for removing mold and mildew in shower and bathtub areas.
Very carefully! We are very experienced with these surfaces. New special surfaces are continuously being introduced to the market so we always consult with the professionals who install these surfaces as to how to properly care for them, and our people are trained accordingly. When you call us to set up service, you are always asked if you have any of these special surfaces so that whomever we send to you is aware that you have them and is prepared to deal with them.
When you call to inquire about our services, you will be asked several questions that will help us determine your needs, such as: The size of your home, (if you know the square footage that is helpful), whether or not you have any of the special surfaces we have mentioned, if you have pets and what kind, how many people live in your home, whether or not all of the rooms are used regularly, how many bathrooms you have, how often you would like service, whether or not you have had previous cleaning service with anyone on a regular basis or if this will be new to you. We also ask you about your expectations and priorities, as this helps us determine how detailed you want us to be.
In a normal situation, we like to allow one hour per 500 square feet. Over the years, this has worked very well and is usually accurate. If you need a more intensive clean the first time, or if you have special circumstances which require more (or less) time, we will adjust your service accordingly. All we ask is that you be realistic with your expectations and trust us to schedule only the amount of time necessary in which to do an excellent, professional job for you. After all, our reputation is very important to us and if you do not allow us enough time to provide a proper service, you will be disappointed, and we want to avoid that.
However, we do understand that these are tough times for everyone. Because of this, we offer you the option of "capping" the amount of hours to fit your budget. If, for instance, you have a home which will require four hours to clean from top to bottom, but your budget does not allow for this, you can determine the amount of hours you would like. We will then ask you to give your housekeeper a priority list. She will start with the top item and work down this list and then, if there is time left over, she will go on to other things. However, in the event that your priority list is not able to be completed in the allotted time, we will need you to understand that it isn't because your housekeeper isn't doing her best to get it all done, it will be because she is trained to do a thorough job, takes pride in her work and is not allowed by us to do an inferior rush job. Again, we ask that you have realistic expectations. Quality work takes time!
Each home is different and we try to tailor your service to your needs, but unless you have a specific priority list, our usual procedure is to start in the kitchen and completely clean and shine all surfaces, including appliances, spot-clean walls and woodwork, baseboards, windowsills and inside windows above the sink and floor. Next is the master bath where all fixtures are completely cleaned and sanitized, faucets are cleaned and shined, baseboards are washed, windowsills are cleaned and the floor is cleaned. From there, we go to the master bedroom where we put clean sheets on the bed or just make it up, according to your preference. All items on furniture are dusted, as are all surfaces. We do not dust around things, we lift and dust. We check for cobwebs in all rooms throughout the home. All floors are vacuumed and mopped, when appropriate.
 
Next are the common areas, such as living room, family room, dining room, library, hallways and, finally, remaining bedrooms.
We are paid at the time of service with a check made out to Cinderella Housekeeping Services, which is either given to your housekeeper, or, if you are not going to be home, left for them on the kitchen counter. To reduce overhead expenses, which saves our clients money, we do not accept any credit or debit cards, nor do we offer any billing services.
Each home is different and we try to tailor your service to your needs, but unless you have a specific priority list, our usual procedure is to start in the kitchen and completely clean and shine all surfaces, including appliances, spot-clean walls and woodwork, baseboards, windowsills and inside windows above the sink and floor. Next is the master bath where all fixtures are completely cleaned and sanitized, faucets are cleaned and shined, baseboards are washed, windowsills are cleaned and the floor is cleaned. From there, we go to the master bedroom where we put clean sheets on the bed or just make it up, according to your preference. All items on furniture are dusted, as are all surfaces. We do not dust around things, we lift and dust. We check for cobwebs in all rooms throughout the home. All floors are vacuumed and mopped, when appropriate.
 
Next are the common areas, such as living room, family room, dining room, library, hallways and, finally, remaining bedrooms.
If you have further questions, please contact one of our representatives, and we will be happy to assist you.
 Thanks For Visiting Our Website!
Cinderella Housekeeping Services
Columbus, OH
Phone: 614-261-0290

YP Reviews